Need help with your game server or have questions about our services? We're here to help! Reach out to our support team and we'll get back to you as soon as possible.
Create a support ticket for technical issues, server problems, or account questions.
Get instant help with our live chat support. Available during business hours.
Send us an email for general inquiries, billing questions, or detailed technical issues.
Found in your Pterodactyl panel or client dashboard
Minimum 20 characters. Be as specific as possible for faster assistance.
We typically respond within 2-4 hours during business hours
For critical server outages only
Severtex Headquarters
123 Tech Street, Suite 456
Digital City, DC 12345
United States
Response times may vary during high volume periods or holidays. We always aim to exceed these expectations.
Here are some quick answers to common questions that might help you immediately: