Severtex Privacy Policy

This Privacy Policy describes how Severtex ("we," "us," "our") collects, uses, and protects your personal information when you use our game server hosting services and website (collectively, "Services"). We are committed to protecting your privacy and complying with applicable data protection laws, including the UK Data Protection Act 2018 and the EU General Data Protection Regulation (GDPR).

Last Updated: [DATE TO BE INSERTED]

1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily provide when:

  • Creating an account (email address, username, password)
  • Making purchases (billing information, payment details)
  • Contacting customer support (correspondence, technical information)
  • Using our services (server configurations, uploaded files)

1.2 Information Collected Automatically

We may automatically collect certain information when you use our Services:

  • Technical Information: IP addresses, browser type, operating system, device information
  • Usage Information: Pages visited, time spent on our website, clickstream data
  • Server Logs: Connection logs, system performance data, error logs

1.3 Information from Third Parties

We may receive information from:

  • Payment Processors: Transaction data from Stripe and PayPal for payment processing
  • Service Providers: Technical data from our hosting infrastructure providers

2. How We Use Your Information

2.1 Service Provision

  • Creating and managing your account
  • Processing payments and billing
  • Providing game server hosting services
  • Delivering customer support

2.2 Business Operations

  • Preventing fraud and enhancing security
  • Monitoring service performance and system health
  • Complying with legal obligations
  • Enforcing our Terms of Service

2.3 Communications

  • Sending service-related notifications
  • Responding to your inquiries and support requests
  • Sending important updates about our Services

We do not use your information for marketing communications unless you explicitly opt-in to receive them.

3. Legal Basis for Processing (GDPR)

Under GDPR, we process your personal data based on the following legal grounds:

Contract Performance

Processing necessary to provide our Services and fulfill our contractual obligations

Legitimate Interests

Fraud prevention, security monitoring, and business operations

Legal Compliance

Meeting our legal and regulatory obligations

Consent

Where you have explicitly consented to specific processing activities

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third-party providers who assist us in operating our Services:

  • Payment Processors: Stripe and PayPal for payment processing
  • Infrastructure Providers: Hosting and server infrastructure partners
  • Support Tools: Customer service and technical support platforms

These providers are contractually bound to protect your information and use it only for specified purposes.

4.2 Legal Requirements

We may disclose your information when required by law or when we believe disclosure is necessary to:

  • Comply with legal obligations or court orders
  • Protect our rights, property, or safety
  • Prevent fraud or other illegal activities
  • Protect the rights and safety of our users and the public

4.3 Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

Encryption

Data transmission is protected using industry-standard encryption

Access Controls

Strict access controls limit who can access your information

Regular Monitoring

We continuously monitor our systems for security threats

Secure Infrastructure

Our servers are hosted in secure, professionally managed data centers

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Your Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

8.1 Access and Portability

  • • Request access to your personal information
  • • Receive a copy of your data in a portable format

8.2 Correction and Deletion

  • • Request correction of inaccurate or incomplete information
  • • Request deletion of your personal information

8.3 Processing Limitations

  • • Object to certain types of processing
  • • Request restriction of processing
  • • Withdraw consent where applicable

8.4 Exercising Your Rights

Contact us using the information below. We will respond within one month and may require identity verification.

10. Children's Privacy

Our Services are not intended for children under 13 years of age.

We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information.

For users between 13-18 years of age, parental or guardian consent is required before using our Services.

13. Data Controller Information

For the purposes of data protection law, Severtex is the data controller of your personal information. Our details are:

Company Information

Severtex
https://severtex.com
[REGISTERED OFFICE ADDRESS]

Privacy Contact

[PRIVACY EMAIL]
Create Support Ticket

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

General Inquiries

[PRIVACY EMAIL]
Through your account dashboard
[REGISTERED OFFICE ADDRESS]

GDPR Rights

For GDPR-related inquiries, you also have the right to lodge a complaint with:

UK Information Commissioner's Office (ICO)
Your local data protection authority

Privacy Agreement

By using Severtex Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.

Back to Home