Help Center

Find solutions to common issues and get help with your game servers. Our comprehensive guides will help you troubleshoot problems and optimize your gaming experience.

Need immediate help? Check our troubleshooting guides below

Quick Search

Server Won't Start

  • Check if you have enough RAM allocated (minimum 1GB for vanilla, 2-4GB for modded)
  • Verify Java version compatibility (Java 17+ for MC 1.17+)
  • Check server.properties for correct settings
  • Look for errors in the server console logs

Players Can't Connect

  • Ensure server is running and online
  • Check firewall settings and port 25565
  • Verify whitelist settings if enabled
  • Confirm server IP and port with players

Performance Issues

  • Reduce view-distance in server.properties
  • Install performance optimization plugins (Paper, Purpur)
  • Limit entity spawns and chunk loading
  • Monitor RAM usage and consider upgrading

Server Crashes

  • Ensure sufficient RAM (minimum 8GB recommended)
  • Check for conflicting oxide/umod plugins
  • Verify server files integrity
  • Monitor CPU usage during peak hours

Plugin Issues

  • Update to latest uMod/Oxide version
  • Check plugin compatibility with Rust version
  • Review plugin configuration files
  • Test plugins individually to isolate conflicts

Map Generation Problems

  • Allow extra time for large map generation
  • Use appropriate map size for player count
  • Consider pre-generated maps for faster startup
  • Check seed values for custom maps

World Loading Issues

  • Check world file corruption and backup regularly
  • Verify Terraria version compatibility
  • Ensure proper world file permissions
  • Check available disk space for world saves

Connection Problems

  • Verify port 7777 is open and forwarded
  • Check server password configuration
  • Ensure players have matching game version
  • Test local connection first

Mod Compatibility

  • Ensure all players have same tModLoader version
  • Verify mod list matches between server and clients
  • Check for mod conflicts and dependencies
  • Update mods to latest compatible versions

Server Performance

  • Adjust zombie spawning settings for better performance
  • Reduce max zombie count during blood moon
  • Optimize chunk loading and generation settings
  • Monitor RAM usage (8GB+ recommended)

Save Game Issues

  • Backup save files regularly
  • Check for save corruption after crashes
  • Verify disk space for save operations
  • Configure automatic save intervals

Mod Support

  • Install server-side mods correctly
  • Ensure EAC (Easy Anti-Cheat) compatibility
  • Update modding framework regularly
  • Test mods in single-player first

Server Configuration

  • Configure server settings via JSON files
  • Set appropriate PvP/PvE settings
  • Adjust day/night cycle timing
  • Configure castle raid settings

Performance Optimization

  • Reduce max player count if experiencing lag
  • Optimize castle decay settings
  • Monitor CPU usage during raids
  • Adjust blood quality and feeding settings

World Save Problems

  • Backup world saves before updates
  • Check for save corruption after crashes
  • Monitor disk space for large world saves
  • Configure auto-save intervals properly

World Generation Issues

  • Allow time for initial world generation
  • Use consistent world name and seed
  • Backup world files regularly
  • Monitor available disk space

Connection Problems

  • Check password configuration
  • Verify port 2456-2458 are open
  • Ensure crossplay settings if needed
  • Test server visibility in browser

Performance Issues

  • Optimize instance count settings
  • Reduce modifier settings if needed
  • Monitor RAM usage (4GB+ recommended)
  • Limit maximum players for stability

General Server Management

Pterodactyl SFTP Access

How to connect to your server files:

  1. Download an SFTP client (FileZilla, WinSCP, or similar)
  2. Get your SFTP details from the Pterodactyl panel:
    • Host: Your server IP
    • Port: 2022 (default SFTP port)
    • Username: Your panel username.server_id
    • Password: Your panel password
  3. Connect using these credentials
  4. Navigate to your game files and manage as needed

Tip: Always backup important files before making changes!

Common File Locations

Configuration Files:

  • Minecraft: server.properties, bukkit.yml
  • Rust: cfg/server.cfg
  • 7DTD: serverconfig.xml
  • Valheim: start_server.bat

World/Save Files:

  • Minecraft: /world/ directory
  • Rust: /server/ directory
  • 7DTD: /Saves/ directory
  • Valheim: /worlds/ directory

Logs:

  • Most games: /logs/ directory
  • Console output: Available in panel

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